ATM & Debit Card Safety
Automated Teller Machine (ATM) and Point-of-Sale (POS) technology has brought consumers a new level of convenience that's hard to imagine going without. At the same time, this easy access to funds in checking and savings accounts also can attract those who steal and victimize.
It's up to each of us as consumers to practice safe and responsible card usage habits by being aware and practicing common sense. Here are some important tips to keep in mind for safer electronic banking:
Cards and PINs
- Keep your PIN secret. Never share information about your card or PIN over the telephone, even if an "official" is making the request. Don't share your PIN number with anyone. Don't write your PIN on your card or carry it with you; memorize it. If you forget, you can always get another PIN by calling your financial institution.
- Don't get conned. No financial institution or law enforcement officer will ever ask you to withdraw money from an ATM for any reason. If someone asks you to withdraw money, leave the area immediately and report it to your financial institution.
- At drive-up ATMs, wait for the car ahead of you to leave before beginning your transaction. Keep all other windows rolled up, the doors locked and your engine running.
- Keep your card in a safe place and treat it as you would cash. Never be a hero. If someone demands your card or cash, give it up -- then report the theft.
- If you think your card may be lost or stolen, or an unauthorized person has used it, call your financial institution immediately.
At ATMs
- Be aware of your surroundings. Keep an eye out for anyone loitering or other suspicious activities. If you feel unsafe, cancel your transaction and leave.
- Use busy, well-lit ATMs. At night or in isolated locations, try to have someone with you.
- Stand directly in front of the ATM when entering your Personal Identification Number (PIN) to prevent anyone from seeing your secret code.
At POS Terminals
- Using your ATM card at a POS terminal to purchase gas or groceries carries no more inherent risk than paying with cash or a check, except for the possibility of exposing your PIN to other customers waiting in line around you. As much as possible, try to shield your PIN entry from other customers' view.
- If you receive cash back with your purchase, put the cash away before leaving the checkout lane.
- Watch for fraudulent transactions that appear on your monthly statement. Keep your ATM and POS receipts to compare against the transactions that appear on your statement. If you see transactions that you cannot account for, contact Anchor Bank immediately.
